The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory.
Making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers.
Increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services products.
Developing and maintaining a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.
Performing contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
Responding to all cancellation requests in alignment with the established escalation policy.
Proactively communicating with or responding to customers in support of company pricing initiatives.
Utilizing Salesforce on a daily basis, scheduling and documenting all activities such as calls, meetings and proposals.
Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
Regularly meeting with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.

Associate Account Sales Manager

Key skills