Failure Analysis Engineer

Role Overview

• Analyze RMA, Failure Analysis, and Repair data.
• Identify trends and raise quality alerts when necessary.
• Drive resolution, containment, and mitigation plans for such quality alerts.
• Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
• Cross functional communication and support to contract manufacturer(s) debug repair based on FA procedures, best practices and case’s background from the FA operations.
• Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debug of specific field RMAs.
• Review and approve Failure Analysis results.
• Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.
• Drive learnings from RMA / FA back into Manufacturing, Quality, Engineering, and Support teams.
• Publish external-facing Failure Analysis Reports to Arista Support teams.
• Oversee the set-up of new products into Failure Analysis and debug repair operations: TOI, Test plans, tooling, fixtures and/or equipment.
• Collaborate with Arista Service Planning team to ensure quality alerts and ECOs are properly implemented across service depot inventory
• Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities.
• Manage debug and repair backlog and aging.
• Follow up resolution to operation partner(s) test-mfg critical escalated tickets.
• Improve contract manufactures test and debug procedures, operations and efficiency.
• Maintain latest test plan or TOI communication to our partner(s).
• Own test yields performance and drive the activities for improvement.
• Manages budget and inventory of capital equipment, golden units, tooling and fixtures related to debug and test processes for repair flow.
• Oversee the test and debug capacity and capability in repair to meet our mid and long-term demand.
• Provide input for vendor Scorecard and Quality Business Review (QBR).

Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
• Experience in high-tech manufacturing (preferably networking equipment)
• Experience working with contract manufacturing partners
• Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
• Broad knowledge of test, diagnostics, failure analysis, and debug techniques
• Foundational knowledge in quality and reliability performance metrics
• Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
• Basic understanding of ERP systems and supply chain concepts
• Self-starter who has the ability to handle multiple tasks in a fast paced environment
• Ability to influence and motivate internal and external partners
• Strong communication and presentation skills
• Experience in Failure Analysis, Service, and Repair Operations a plus
• Ability to analyze data through high level visual summaries, trends and patterns

Tech Stack

• Assembly
• ERP

Benefits

• Health insurance
• Paid time off
• Flexible work arrangements