Provide high level of technical application support related to our Agilent's solutions
Remote troubleshooting on instrument hardware, software, consumables as well as applications
Document customer interactions using our internal ticketing systems and align with company processes for complaint handling
Work closely with field and repair center teams
Provide consolidated feedback to sales and field teams regarding customer issues
Develop technical resources for customers
Provide external scientific trainings on Agilent's Genomics solutions

Bachelor's degree in Biochemistry, Molecular Biology, or related field required or equivalent experience
Lab experience is required
Experience with molecular biology and automation is highly preferred
Previous customer-facing experience is a plus
Fluent in English, additional languages (French, Spanish or Italian) are highly preferred
Excellent interpersonal communication and presentation skills
A passion for sharing scientific knowledge with customers and colleagues

Technical Support – Genomics

Key skills