Case Manager – Administrative Assistant

Role Overview

• Assist clients with intake and follow-up communication
• Maintain and update client files and records
• Coordinate appointments and schedules for clients and clinicians
• Answer and direct phone calls and inquiries
• Write and distribute emails, memos, letters, and forms
• Prepare and maintain reports as needed
• Develop and maintain filing and record-keeping systems
• Support clinicians and managers with case-related administrative needs
• Maintain contact lists and coordinate with external partners as needed
• Provide general support to visitors and clients
• Act as a point of contact for internal and external communication

Requirements

• Fluent in Spanish and English
• Courses taken in psychology, social work, or sociology preferred