Generate and close new business opportunities within contact center and related service lines.
Lead contact center assessments for prospective clients, including staffing models, cost per contact, KPI performance, and quality programs.
Use assessments as a consultative entry point to drive new engagements.
Develop and expand executive-level client relationships.
Lead client presentations, sales pitches, and solution design discussions.
Own and contribute to RFP responses, proposals, and Statements of Work.
Partner with Finance and executive leadership on contract reviews and negotiations.
Maintain an active pipeline aligned to a $5M annual sales quota.
Serve as a trusted advisor on contact center strategy, operations, and CCaaS platforms.
Provide oversight and leadership support for contact center implementations and go-lives.
Ensure clear communication and alignment across stakeholders.
Guide contact center optimization and performance improvement initiatives.

8+ years of experience in healthcare contact center operations, consulting, or related leadership roles.
Proven success in business development and revenue generation.
Demonstrated ability to build relationships, influence executives, and close deals.
Experience leading both sales pursuits and delivery execution.
Deep understanding of contact center operations, KPIs, and workforce management.
Experience with Contact Center as a Service (CCaaS) platforms.
Strong executive presence and communication skills.
Experience supporting proposals, RFPs, and contract negotiations.
Experience with Epic MyChart IT Operations.

Competitive salary and benefits package.
Opportunity to work in a collaborative and innovative environment.
Professional development opportunities to advance your career.
Flexible work arrangements to promote work-life balance.
Remote role with travel approximately 25%, with potential to increase up to 50% as needed.

Vice President, Contact Center Solutions – Service Management

Key skills