Senior Director of Product

Role Overview

• Be the team leader for a group of PMs helping define the product strategy for the areas your direct reports own (Marketing, Guest Data, Labor, Shared Value). You will also be a major influencer in SpotOn’s overall product direction.
• Manage and coach a team of Product Managers as they investigate market opportunities, build roadmaps, and make strategic adjustments based on client needs, data, and business priorities.
• Assess market competition, client preferences, emerging technologies, and industry trends to identify what’s needed to maintain a competitive advantage.
• Be creative in your approach to product vision and design. SpotOn’s goal is not to chase what’s already out there—it’s to author the future of the industry we love.
• Work with cross-functional teams—Engineering, Design, Sales, and Support—to elicit, rationalize, and prioritize requests for new functionality.
• Build relationships with key business partners and serve as the internal and external evangelist for your product portfolio.
• Collaborate with product marketing on positioning and go-to-market strategies for your products.
• Audit workflows across departments to uncover repetitive, high-friction, and high-volume processes ripe for AI-driven improvement.
• Quantify impact in terms of time saved, output increased, or decision cycles shortened—and maintain a living AI opportunity roadmap aligned to company goals.
• Rapidly build and deploy functional AI-powered tools and automations using APIs, workflow orchestration platforms, and lightweight scripting. Launch pilots in days or weeks—not quarters.
• Partner with Engineering to productionize successful AI initiatives and define guardrails, governance, data handling standards, and monitoring processes.

Requirements

• 6+ years of relevant product management experience, with at least 2 years managing and coaching a team of Product Managers.
• Demonstrated experience building and deploying AI-powered workflows in real-world environments.
• Strong understanding of the product development lifecycle and experience designing and delivering quality products.
• Experience and comfort operating in metrics-driven environments that leverage data to make informed decisions.
• Strong communication and presentation skills—this role requires presenting to audiences ranging from SMB operators to seasoned investors and executives.
• Demonstrated ability to put yourself in the customer’s shoes to understand their needs and how they interact with your products.
• Comfort managing teams through ambiguity, complexity, and imperfect information.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development