Manage incoming patient calls with professionalism and empathy
Handle patient intake, scheduling, appointment confirmations, and calendar coordination
Follow up on personal injury referrals and new patient inquiries
Verify insurance eligibility and assist with administrative processing
Coordinate patient care and ongoing appointment follow-ups
Communicate with attorneys, providers, and professional offices regarding cases
Send and receive medical records, lien agreements, and related documentation
Maintain accurate patient records and administrative documentation
Support backend administrative workflows and general office coordination
Utilize Jane EHR and other healthcare systems for patient management
Manage communication through Google Voice, WhatsApp, Zoom, and Google Chat
Provide bilingual Spanish-English support to patients and referral partners

Fluent in Spanish and English (written and verbal)
Prior experience in a personal injury or healthcare practice strongly preferred
Experience with patient scheduling, referral follow-ups, and insurance verification
Familiarity with Jane EHR or similar medical scheduling systems preferred
Strong phone etiquette and patient communication skills
Professional, compassionate, and trustworthy demeanor
Highly organized with strong multitasking and time management abilities
Comfortable working independently and solving problems proactively
Detail-oriented, responsive, and accountable
Ability to handle confidential patient information with HIPAA awareness
Tech-savvy with the ability to quickly learn new systems and workflows
Reliable internet connection and professional remote work environment required
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Bilingual Medical Receptionist, Patient Coordinator – Personal Injury

Key skills