Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more
This is a sales job; you will consult customers on the best value for their contact lens purchases on each call
Reply to incoming emails or mms from customers as business needs require
Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
Request prescriptions via phone from eye care providers as needed
Provide world class customer service in a fast-paced, dynamic environment
Identify and resolve problems in a way that creates a positive customer experience
Maintain high performance metrics including revenue per chat (again, sales), quality, availability, and timeliness metrics
Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
Perform other duties as assigned by leadership

High school diploma (or GED equivalent)
2-3 years minimum customer service experience
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Ability to multitask and prioritize at the same time
Positive, driven and solution-oriented mindset
Ability to show up to work on time and work your scheduled shift

Digital Sales and Service Representative

Key skills