Director – IT Vendor Management

Role Overview

• Lead enterprise vendor strategy and governance across FIS’s global third-party IT Services and Contingent Labor ecosystem
• Establish and scale a best-in-class Vendor Management capability to drive value realization, risk management, and supplier-led innovation
• Act as a key leader in FIS’s digital transformation agenda, evolving vendor management into a strategic partner capability
• Own vendor transitions and transformation programs to ensure continuity, stability, and optimized service delivery
• Define and implement enterprise vendor governance aligned with FIS’s technology and business strategy
• Lead executive-level vendor relationships and governance forums (QBRs, steering committees)
• Drive KPI, SLA, and XLA performance management using data-driven dashboards and scorecards
• Partner with Procurement and Finance on contract strategy, cost optimization, and commercial governance
• Define FIS’s commercial and supplier governance strategy for the use of AI in outsourced services, and contingent labor
• Lead vendor transitions which include onboarding, offboarding, and vendor-to-vendor migrations
• Oversee vendor service delivery across infrastructure, help desk, application development, and operations
• Ensure compliance with regulatory standards, and internal policies
• Lead FIS’s contingent labor program, including worker onboarding/offboarding, VMS application, MSP provider, and policies, procedures, and governance
• Drive innovation initiatives (automation, AI, transformation) with measurable ROI
• Oversee external labor strategy and supplier management systems

Requirements

• 10+ years of experience in vendor management, sourcing, or outsourcing, primarily in IT Services and Contingent Labor
• Deep understanding of contingent labor programs, MSP models, and VMS tools (Beeline, etc.)
• Proven leadership of global vendor management or partner management functions
• Experience managing large-scale infrastructure outsourcing providers and Tier 1 technology vendors
• Demonstrated success in vendor transitions and transformation programs
• Deep expertise in governance, SLAs/KPIs, contract management, and financial oversight
• Strong knowledge of vendor risk management, compliance, and vendor performance management
• Executive presence with ability to influence senior leadership
• Strong financial and analytical capabilities
• Bachelor’s degree in business administration and supply chain management
• Must be willing and able to travel up to 25%, including domestic travel within the United States and international travel to India as business needs require

Benefits

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits