Federal Account Manager

Role Overview

• Generate sales opportunities by proactively working with U.S. civilian federal agencies end-users to understand their needs and objectives while strategically aligning our solutions to meet those needs.
• Establish Dealer of Record relationship with supply chain partners and negotiate best possible margin.
• Expand customer base by researching and identifying opportunities of existing customers and uncovering and developing new customer relationships and networks throughout the federal sector. Conduct follow-up on leads generated via marketing campaigns and internet inquiries.
• Collaborate internally across all supporting resources and teams to ensure customer satisfaction, swiftly address any concerns or issues, and provide feedback on areas of opportunity.
• Maintain detailed documentation within the CRM (Customer Relationship Management) software on customer activities (needs, priorities, opportunities, constraints, etc.).
• Travel requirements for this position are extensive. Expect approximately 50% of the time to be spent traveling to military bases, attending trade shows, industry events and conferences to expand networks and foster relationships to generate leads for new opportunities.
• Stay up-to-date and informed on new product and industry developments and emerging trends of the Military and/or Federal customers and the associated supply chains.

Requirements

• Higher education preferred. May include military personnel who have been formerly trained or have relevant experience in lieu of civilian experience.
• Minimum of 4 years of supporting federal law enforcement, homeland security or intelligence agencies. Familiarity with facility operations, training environments and tactical / logistics equipment a plus.
• Knowledge of military and government bid process and procurement helpful. Driver’s license required.
• Strong desire to work with and support all military services incompletion of their missions.
• Excellent verbal and written communication and interpersonal skills with exceptional presentation skills. Must have a professional demeanor displaying the ability to build rapport and develop meaningful relationships with all branches of the military.
• Self-driven and proactive in nature with a strong sense of accountability that takes initiative to resolve challenges.
• Strong negotiation skills to ensure value for all parties involved.
• Exceptional research skills with the ability to gather, analyze, and interpret information in ways to support a solution.
• Ability to be mobile and willingness travel by land and air as needed.
• Highly meticulous and organized to execute multiple projects at once, adhering to deadlines.
• Demonstrates strong team building qualities such as collaborating with internal departments and suppliers
• PC proficiency in CRM software (SalesForce) and Microsoft Suite products (Word, Excel, Outlook, PowerPoint, etc.)
• Holds U.S. citizenship or permanent residency (green card holder).

Benefits

• 3 weeks of PTO with a generous accrual policy
• Wellness Program
• 14 company paid annual Holidays.
• Employee Assistance Program (EAP)
• Flexible Work Life Balance
• Nationwide Medical, Dental, Vision, & FSA
• Casual Work Environment
• Optional Additional Life Insurance
• Progressive Associate Recognition Program
• Short
• & Long-Term Disability
• Company Provided Professional development
• Annual social and community events
• Annual Education Assistance Program
• Company provided PC and office supplies
• 401K with bi-weekly Safe Harbor contributions
• On-site Free Parking [Hybrid/ In-person]