Product Manager – Digital Services

Role Overview

• Own the end-to-end lifecycle of one or more software products, from discovery and definition through delivery, launch, iteration, and end-of-life.
• Influence the service vision & roadmap, ensuring alignment with company strategy and customer needs.
• Monitor product performance using agreed KPIs (e.g. adoption, usage, customer satisfaction, and commercial performance) and recommend enhancements or corrective actions.
• Lead agile product development processes, writing clear user stories and acceptance criteria, and leading sprint planning, reviews and retrospectives.
• Create, prioritise, and continuously review the product backlog. Utilising Jira as a primary system for backlog management, sprint tracking, dependency management, and release planning.
• Collaborate with engineering and commercial teams to ensure timely, high-quality delivery, and ensure solutions are technically sound, user-centred, and commercially viable.
• Own and manage the Change Control Board (CCB) process for software products, including impact assessment, prioritisation of change requests, and decision governance.
• Translate business, customer, and market needs into clear functional and non-functional requirements for software development teams.
• Build a strong understanding of software architecture concepts, including integrations, APIs, and data flows, to support effective decision-making.
• Collaborate with technical teams to define, evolve, and prioritise public and internal APIs, ensuring scalability, security, and usability.
• Visit end-user and installer sites to gather and analyse customer feedback, usage data, and market insights to drive continuous improvement and inform product roadmap decisions.
• Support marketing activities, to ensure product positioning, messaging, and value propositions accurately reflect software capabilities.
• Develop and maintain product documentation for product requirements, release notes, API documentation and internal materials.

Requirements

• Proven experience as a Product Manager or Product Owner managing hardware products, with exposure to firmware and/or software.
• Strong understanding of hardware product lifecycles, with the ability to work confidently with engineering and technical teams.
• Excellent communication and stakeholder management skills, with the confidence to make and own decisions.
• A collaborative, customer-focused mindset with a genuine passion for technology and innovation.

Benefits

• We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more. It’s rare you won’t see something going on!
• Hybrid working, work from home on Tuesday and Thursdays alongside our flexible working hours scheme.
• Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
• Join a Carbon Neutral company – Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
• Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
• Discounted fitness memberships up to 75% off in your area with GymFlex.
• Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
• Tech, bike, and travel or season ticket loans.
• 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
• Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.