Support/back up the CSE, Senior CSC and CSC responsibilities
Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
Conduct Client training (Client Portal Site, Navi-Claim, etc.)
Assist with escalated member/Client issues requests
Identify and present Client opportunities to improve costs, service and health
Contract maintenance and performance
Travel to Client sites
Provide mentoring to the coordinator levels and CSEs
Other duties as assigned

Bachelor's degree in business, marketing, or related area preferred.
Knowledge of PBM or health care industry preferred.
At least 7 years of successful experience interfacing directly with internal and/or external clients in roles using requirements-gathering, persuasion, and other sales techniques.
Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
Ability to work independently and prioritize work to meet client needs.
Strong team orientation, commitment to sales and client service and desire to succeed.
Willingness to travel as needed to meet goals.
Excellent verbal and written communication, presentation and negotiation skills required.
PC skills; Microsoft Office, Email, and Internet.
Ability to manage coordinator level resources.
Valid State Driver’s License and current Automobile Insurance Policy.
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.

Senior Client Services Executive

Key skills