Handle a high volume of inbound customer calls throughout the day
Conduct outbound follow-up calls and customer callbacks as needed
Enter customer information and updates accurately into internal systems
Document customer conversations and maintain detailed notes
Address customer questions, concerns, and service issues professionally
Assist customers with order-related requests and product changes where appropriate
Deliver a positive customer experience while maintaining efficiency
Redirect conversations naturally and keep interactions focused on customer needs

Previous customer service experience
Strong verbal and written English communication skills
Clear, professional speaking ability with excellent phone etiquette
Comfortable handling customer complaints and difficult conversations
Strong computer skills and ability to learn new systems quickly
Ability to multitask while speaking with customers and entering information
Strong organizational skills and attention to detail
Ability to remain calm and positive in a fast-paced environment
Experience working within an ERP system or similar customer management software (preferred)
Experience in industries related to:
Lighting
Home products
Luxury products
Similar product-based environments (preferred)
Experience in call-center or high-volume phone support environments (preferred)

Customer Service Representative - Home Products

Key skills