Senior Group Manager – Credit, Collections and Recovery

Role Overview

• Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers
• Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
• Make critical decisions that are guided by functional objectives
• Evaluate the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes
• Drive and manage controls enhancements focused on increasing efficiency and reducing risk
• Oversee the execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies
• Review the MCA program, including the annual/semiannual/quarterly/monthly attestation, quality oversight, and related reporting
• Oversee the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
• Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
• Facilitate the coordination and comprehensive management of issues with key stakeholders
• Drive issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
• Lead the development of standard and risk controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision-making in line with the expectations senior of management, Board, and Regulators
• Oversee the operations of Citi's governance committees, including coordinating meetings, managing agendas, and ensuring follow-up on action items
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requirements

• 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
• Ability to identify, measure, and manage key risks and controls
• Demonstrate sound business judgment
• Ability to see the big pictures with high attention to critical details
• Develop and implement strategy and process improvement initiatives
• In depth understanding of Citi’s businesses and functions and their risk profiles
• Developing new ideas and improving current processes to proactively mitigate risks
• Requires an ability to provide challenge and make recommendation for risk and controls remediation
• Excellent knowledge in the development and execution for controls
• Proven experience in control related functions in the financial industry
• Proven experience in implementing sustainable solutions and improving processes
• Deep understanding of compliance laws, rules, regulations, and best practices
• Deep understanding of Citi’s Policies, Standards, and Procedures
• Demonstrate exceptional leadership, decision-making, and problem-solving skills
• Excellent analytical skills to evaluate complex risk and control activities and processes
• Ability to deliver compelling presentations and influence executive audiences
• Strong sense of accountability and ownership, with strong results orientation
• Excellent communication skills; ability to engage and inspire across stakeholder groups
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays