Network Operations Associate

Role Overview

• The Network Operations Associate is responsible for ordering and managing telecommunications circuits and trunks across our network operations workflow.
• This includes working with T1, MUX, and DS3 (types of network circuits), Meet Points (connection points between carrier networks), and Trunks (the traffic channels built on top of a circuit to carry calls).
• The role involves processing new, augment, downsize, and disconnect orders for trunking-only and combination orders, as well as new and disconnect orders for MUX and DS3 circuits.
• The ideal candidate will utilize Incumbent Local Exchange Carrier's (ILEC) online portals.
• They will also use Neustar (a third-party order management platform) for processing orders, checking statuses, managing rejects/resolution, clarifying error status (jeop) notifications, and obtaining accurate service order completions.
• Strive for order accuracy, conduct follow up, and escalate with the service provider based on standard response intervals
• Conduct research on historical data to verify clarifications based on current inventory
• Foster relationships with ILECs and providers to successfully implement network changes in a timely manner
• Work with the Testing team to resolve issues with trunk and transport orders
• Assist with process documentation
• Submit requests for SS7 (a protocol used to set up and manage calls across carrier networks) implementation and disconnect
• Assist PSTN (Public Switched Telephone Network — the traditional telephone network) customers to resolve issues with ordering and completion.

Requirements

• Advanced english level
• Attention to detail and ability to manage a high volume of orders with changing priorities
• Ability to take ownership, determine next steps, and attempt resolution when issues arise
• Comfortable working with deadlines, including proactive follow-ups and escalation when needed
• Good decision-making and reasoning skills, particularly in operational or troubleshooting scenarios
• Experience or aptitude for project coordination or project-management-type work
• Good communication skills to work with carriers, vendors, customers, and internal teams
• Telecommunications experience is a plus; candidates from network operations, technical support, or project-driven operational roles are encouraged to apply.

Benefits

• Financial rewards & recognition
• A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements
• We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere
• and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan)
• As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being
• We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility
• Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development
• Learning never stops. Onboarding, mentorship, and training programs help you grow
• no matter where you start.
• International mobility
• Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.