CodekeeperRemote
Client Success Specialist – LegalTech
Netherlands
Full Time
1 week ago
No Visa Sponsorship
Key skills
CommunicationCustomer Success
About this role
Role Overview
- Ensure customers attain desired outcomes using our product or service
- Act as a bridge between the company and customers to champion customer success
- Conduct legal research and drafting legal documents
- Offer support on legal matters
- Handle customer service requests and inquiries
- Support customers in tech setup processes and managing accounts
- Work with leads who have questions, guiding them about services via email and chat
- Draft reports and legal documents for customers
Requirements
- Familiarity with LegalTech concepts
- Prior experience in customer success or similar role is preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
- Analytical thinking and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Benefits
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference