At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
This job is responsible for managing a financial center and its employees on a day-to-day basis.
Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals.
Job expectations include ensuring operational excellence and cohesive effectiveness.
Develops talent, including proactive sourcing of candidates.
Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
Manages business results through formalized management routines and coaching.
Creates a world-class client experience environment.
Manages market-level initiative prescribed by market leaders.
Drives operational excellence by engaging employees on business strategy.
Manages organizational priorities and effective execution.

Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
Communicates effectively and confidently and is comfortable engaging all clients
Has the ability to learn and adapt to new information and technology platforms
Applies strong critical thinking and problem-solving skills to meet clients' needs
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manages time and capacity
Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
Can interpret performance results, find opportunities to drive success and hold others accountable to results
Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Financial Center Manager

Key skills