Handle all incoming calls and emails, taking full ownership to ensure customer queries are resolved or a solution is found.
Proactively manage billing, metering, and settlement workloads to maintain the health of customer accounts.
Work rigorously to KPIs and team standards to ensure exceptional service levels are achieved.
Provide both high-touch support (calls and emails) and proactive technical task management for smaller independent generators.
Build strong internal and third-party relationships to ensure efficient service delivery.
Thrive working both independently and collaboratively, taking full accountability for customer problems.

You have an interest in clean technology, along with a passion to support our purpose.
You are passionate about customer service.
You are organised with good time management and prioritisation skills.
You have exceptional verbal and written communication skills.
You are analytical and inquisitive with a natural desire and ability to solve complex problems.
You are a quick learner who enjoys sharing their knowledge.
You can work independently as well as within a team.
Knowledge or experience of renewables, energy and microgeneration is desirable.

£500 work from home allowance
an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance
an annual allowance paid monthly alongside your salary to support with travelling to work costs.
£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays.
Option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva, with employer-matched contributions up to 7.5% of base salary.

Customer Service Specialist – Business Export

Key skills