Key skills
MentoringCommunicationCustomer Success
About this role
Role Overview
- Manage enterprise customers across Product Line teams, focusing on their business needs, projects, and code delivery to ensure success.
- Serve as the customer’s advocate, ensuring high-priority issues and business needs are communicated to and addressed by the proper internal teams.
- Anticipate customer requirements and possible challenges, focusing on customer success within the assigned portfolio.
- Develop success plans for customers that outline critical success factors, metrics, potential issues, and recommendations.
- Conduct regularly scheduled customer check-ins and own the resolution of escalated customer issues and support cases.
- Monitor and facilitate customer adoption of product solution features and functionality.
- Build, maintain, and execute account plans for each assigned account, coordinating internal domain experts for delivery.
- Recommends specific solutions to achieve a customer's desired results.
Requirements
- 8+ years of applicable experience and demonstrated success/knowledge.
- 4+ years of specialized/industry experience.
- Bachelor’s degree (or equivalent experience).
- Ability to build strong internal and external relationships.
- Customer-centric skills.
- Exceptional listening skills and excellent verbal and written communication skills.
- Ability to work independently and collaborate effectively across functions.
- Ability to learn and apply strong product knowledge.
Benefits
- Comprehensive health and wellness benefits designed to support your overall well-being.
- Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Comprehensive support for international relocations and permanent residency processes.