Develop and implement change management strategies and plans to support change initiatives
Own and maintain an integrated change plan aligned to the program roadmap (e.g., releases/waves), including dependencies, key milestones, and change governance cadence
Partner with program leadership and workstreams on release readiness and cutover readiness by defining change readiness criteria and ensuring change activities are complete prior to go-live
Identify change impacts and business criteria to support each change impact to ensure all aspects of the change are considered and solved
Identify key stakeholders and conduct stakeholder analysis to understand concerns, motivations, influence, and engagement needs
Identify and address resistance to change, and develop strategies to mitigate risks
Develop workstream specific content for communications to ensure understanding of and buy-in for the change
Partner with the Enterprise Change communications team by providing value-stream/workstream inputs, validating messaging, and enabling leader and manager cascades to stakeholders
Collaborate with training teams to design and deliver targeted training programs for impacted employees
Customize training materials to address specific needs and learning preferences
Build and maintain strong relationships with stakeholders across all levels of the organization and foster a positive change culture within the organization
Establish a network of change champions to drive change and provide guidance and support to empower them in their roles
Provide guidance and support to leaders to help facilitate successful change adoption
Develop leader/manager enablement (e.g., toolkits, talking points, FAQs, stakeholder conversation guides) to reinforce adoption and equip leaders to manage change locally
Act as a liaison between project teams, senior leadership, and employees to ensure alignment and communication of change initiatives
Define and track change insights (e.g., change impact, readiness, adoption, and effectiveness) using agreed KPIs; use findings to drive targeted interventions and continuous improvement
Lead post-go-live reinforcement by partnering in hypercare, capturing feedback, monitoring adoption and performance signals, and driving targeted action plans to sustain change
Align change plans and deliverables to the Enterprise Change Management standards, metrics, and best practices established for the program
Serve as a subject matter expert on change management best practices and methodologies
Requirements
Bachelor's degree in a relevant field with a focus on human resources, change management, project management or business management
Minimum of 5 years of change management and/or transformation experience and/or equivalent discipline
Proven experience in successfully leading change initiatives, preferably in transformational or organizational change settings
Strong understanding of change management principles, methodologies, tools, and best practices
Excellent written and verbal communication skills and the ability to communicate clearly and effectively with all levels of the organization, including listening to others and accepting and providing feedback
Ability to influence and collaborate with stakeholders at all levels of the organization
Strong planning and organizational skills
Understanding of Finance value streams and processes (e.g., O2C and/or R2R); ability to translate process impacts into change and adoption activities