Organizational Change Management Lead

Role Overview

• Develop and implement change management strategies and plans to support change initiatives
• Own and maintain an integrated change plan aligned to the program roadmap (e.g., releases/waves), including dependencies, key milestones, and change governance cadence
• Partner with program leadership and workstreams on release readiness and cutover readiness by defining change readiness criteria and ensuring change activities are complete prior to go-live
• Identify change impacts and business criteria to support each change impact to ensure all aspects of the change are considered and solved
• Identify key stakeholders and conduct stakeholder analysis to understand concerns, motivations, influence, and engagement needs
• Identify and address resistance to change, and develop strategies to mitigate risks
• Develop workstream specific content for communications to ensure understanding of and buy-in for the change
• Partner with the Enterprise Change communications team by providing value-stream/workstream inputs, validating messaging, and enabling leader and manager cascades to stakeholders
• Collaborate with training teams to design and deliver targeted training programs for impacted employees
• Customize training materials to address specific needs and learning preferences
• Build and maintain strong relationships with stakeholders across all levels of the organization and foster a positive change culture within the organization
• Establish a network of change champions to drive change and provide guidance and support to empower them in their roles
• Provide guidance and support to leaders to help facilitate successful change adoption
• Develop leader/manager enablement (e.g., toolkits, talking points, FAQs, stakeholder conversation guides) to reinforce adoption and equip leaders to manage change locally
• Act as a liaison between project teams, senior leadership, and employees to ensure alignment and communication of change initiatives
• Define and track change insights (e.g., change impact, readiness, adoption, and effectiveness) using agreed KPIs; use findings to drive targeted interventions and continuous improvement
• Lead post-go-live reinforcement by partnering in hypercare, capturing feedback, monitoring adoption and performance signals, and driving targeted action plans to sustain change
• Align change plans and deliverables to the Enterprise Change Management standards, metrics, and best practices established for the program
• Serve as a subject matter expert on change management best practices and methodologies

Requirements

• Bachelor's degree in a relevant field with a focus on human resources, change management, project management or business management
• Minimum of 5 years of change management and/or transformation experience and/or equivalent discipline
• Proven experience in successfully leading change initiatives, preferably in transformational or organizational change settings
• Strong understanding of change management principles, methodologies, tools, and best practices
• Excellent written and verbal communication skills and the ability to communicate clearly and effectively with all levels of the organization, including listening to others and accepting and providing feedback
• Ability to influence and collaborate with stakeholders at all levels of the organization
• Strong planning and organizational skills
• Understanding of Finance value streams and processes (e.g., O2C and/or R2R); ability to translate process impacts into change and adoption activities

Benefits

• Environmental, Health, Safety & Security requirements
• Professional development opportunities