Customer Care Manager – All Genders

Role Overview

• You coordinate communication between internal departments and customers to ensure a seamless customer experience.
• You develop and maintain long-term customer relationships through regular, personal contact.
• You identify individual customer needs and ensure lasting satisfaction.
• You keep customers informed about new benefits, developments, and optimization opportunities.
• You continuously expand the benefits offering and implement innovative bonus models in practice.

Requirements

• Completed degree in business administration or a comparable qualification
• Minimum two years of professional experience, ideally in key account management, project management, or customer success management
• Strong service and customer orientation combined with empathy, assertiveness, and excellent communication skills
• Independent, solution-oriented working style with strong planning and coordination abilities
• Fluent German and English, both written and spoken

Benefits

• Flexible working hours
• Modern office on Fuerteventura or remote across the Canary Islands
• Workation perks: Up to 4 weeks EU workation per year – including flight & accommodation when choosing Munich as base
• Fair terms: 30 vacation days, permanent contract & private supplemental health insurance
• Competitive compensation: Above-average salary compared to national standards
• Smooth onboarding: Assistance with NIE number & administrative matters and a welcoming on-site team