Run proactive, multi-channel outreach (email, phone, video, and in-person) to drive consistent product usage across your assigned accounts
Lead onboarding and ongoing enablement sessions that translate Leadership Connect’s capabilities into measurable client outcomes
Build durable relationships with day-to-day users, power users, and executive sponsors across each account
Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans
Serve as the product SME for your book, mapping the right workflows and use cases to each client’s goals
Troubleshoot user challenges with creative problem-solving and a client-first mindset
Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and go-to-market strategy
Grow over time into an account owner with responsibility for renewals and expansion

1–3 years of experience in a SaaS Client Success, Account Management, or sales role, with a track record of engaging users and driving adoption
Comfort initiating outreach and steering conversations — equally confident over email, video, and in person, with excellent written and verbal communication
Genuine curiosity about Leadership Connect’s market: government, large corporations, media, and non-profits
Strong organizational and time-management skills; able to prioritize across a portfolio of accounts
Proficient with a CRM, Salesforce preferred
Thrives in a fast-paced environment and contributes to the development of new processes

Client Success Manager

Key skills