Customer Support Administrator

Role Overview

• Respond to customer inquiries through calls, tickets, chat, email, and other communication channels.
• Handle both inbound and outbound customer calls in a professional and helpful manner.
• Record, update, and maintain customer information accurately in company systems.
• Coordinate with internal teams to help provide accurate and timely solutions.
• Follow established processes and maintain clear documentation of customer interactions.
• Identify recurring customer concerns and share feedback for process improvement.

Requirements

• At least 1 year of experience in customer support, customer service, administrative support, or a related role.
• Experience working with CRM, ticketing, chat, or customer management tools is preferred.
• Experience supporting US-based customers is a plus.
• B2B or remote work experience is an advantage.
• Bachelor’s degree preferred but not required for candidates with strong relevant experience.