IT Disaster Recovery Manager

Role Overview

• Developing and maintaining a IT Disaster Recovery Program
• Consulting on the development of a Disaster Recovery Plan and runbooks for stated scope business critical applications
• Monitor the deployment and changes of applications and infrastructure for impacts to Disaster Recovery-related contingency planning
• Ensure that Recovery Point Objectives (RPO) and Recovery Time objectives (RTO) are met in exercises
• Guide and provide work direction to IT subject matter experts as their roles pertain to Disaster Recovery
• Participate in Disaster Recovery Exercises to ensure vendors can recovery critical services provided to GMF
• Participate in the ongoing review of Disaster Recovery scope services and support to align with budget planning
• Assess technical risk and provide timely mitigation and remediation plans.
• Evaluate new technology and tools and build business cases for their use
• Participate in cross-functional reviews and identify high risk areas pertaining to Disaster Recovery scope
• Must understand the integration of people, processes and tools within the overall delivery environment, how they impact the Disaster Recovery Program, and determine best strategic and tactical approach (given organizational culture and other constraints) to continually improve those processes and services
• Assess current state, where and to what extent Disaster Recovery work is being performed, and prioritize what improvements and changes to the existing state are required
• Coordinate with Business Continuity teams to ensure business expectations are met
• Provide support for the approved Mass Notification system to the IT stakeholders
• Help maintain Knowledge Management System and Knowledge Document repository with relevant Disaster Recovery content to include: Enterprise Process Improvement, Policy and Procedure; Quality control and process compliance auditing; ITSM/ITIL Gap Analysis and CMMI-ITIL Maturity Assessments
• Assist with Availability Management, Business Continuity Management, and other collateral processes, ensuring that all ITSM process touch points and interfaces to Disaster Recovery are working effectively

Requirements

• Advanced knowledge of disaster recovery and business continuity processes and tools needed
• A broad understanding of information technology in order to assist in preparation of recovery procedures for all areas
• Advanced knowledge and understanding of industry standard disaster recovery planning techniques and technologies as well as methods used in performing risk analyses and business impact analysis
• Local and wide area networking concepts, principles and protocols
• Knowledge in infrastructure design and management
• Working knowledge of management processes such as personnel administration, planning and budgeting
• Understanding of IT Service Management (ITSM) best practices and processes
• Information Technology Infrastructure Library (ITIL) certification or equivalent practical experience (ITIL v3 Foundation strongly preferred as minimum; intermediate ITIL Service Transition, Service Design, ITIL Service & Support, ITIL Availability Management or ITIL Service Level Management desired)
• Experience with Business Continuity, Disaster Recovery and related initiatives
• Knowledge of TCP/IP, OSI model and IP subnetting
• High level understanding of technology infrastructure, security concepts and platforms
• Demonstrated success in project management
• Understanding of routing and switching protocols as they relate to load balancing
• Strong understanding of application layer protocols including HTTP, SSH, SSL, and DNSAbility to skillfully react and adapt to a constantly changing business and IT work environment
• Demonstrated interpersonal and leadership abilities working with cross-functional teams
• Strong written and verbal communication skills
• Strong interpersonal and communication skills in order to interface with all levels within the business and IT organizations
• Ability to think strategically and make collaborative decisions
• Demonstrated interpersonal and leadership abilities working with cross-functional teams
• Communicate quickly, clearly, concisely, appropriately, and intelligently
• Foster open communication, speaks with impact, listens to others, and writes effectively
• Effective planning, time management, negotiation, and delegation skills
• Advanced technical writing
• Experience in documentation tools such as Visio and Microsoft Office products
• Advanced experience with Network and VLAN segmentation
• Strong analytical skills
• Ability to approach problems with an open-mind, use existing information and resources
• Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods
• Think positively when faced with obstacles, build on others ideas, think logically and intuitivelyBusiness Continuity Professional PrefNormal office environment subject to stressful situations
• Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime may be required
• Travel may be required to support business needs

Tech Stack

• ITSM
• React
• Switching
• TCP/IP

Benefits

• 401K matching
• bonding leave for new parents (12 weeks, 100% paid)
• tuition assistance
• training
• GM employee auto discount
• community service pay
• nine company holidays