This individual facilitates all stages of a project, from requirements gathering through testing and training
Build and foster relationships by displaying industry knowledge and expertise in the Salesforce.com platform
Analyze business processes and champion the ability to provide process solutions to increase accuracy and efficiency
Prepare and maintain detailed documentation and reports to provide information for summaries, presentations, and reports
Create functional business requirement documents/user stories
Keep abreast of SFDC features and functionality to provide recommendations for process improvements
Strong experience in user interface configuration, data transfer and cleansing via APEX Data Loader and SFDC Import Wizard
Participate and facilitate Agile related ceremonies such as scrum, sprint planning and refining meetings
Use declarative Salesforce skills to build and maintain flows, validation and sharing rules, and page layouts

Working knowledge of Agile/SAFe Lean enterprise concepts and best practices and how they are applied
Good understanding of Dealer Service’s operations
Advanced SFDC knowledge and hands on creation experience with objects, fields, flows, Lightning components, SFDC Clouds and Communities
Knowledge of account management systems, primarily Provenir, CPW, AutoSuite, AutoIMS, and DealerSource.
Experience working within a matrix organization, collaborating with business stakeholders, user experience teams, project managers, product managers, developers and others
Detail oriented with a keen focus on accuracy and effective reporting
A change agent; progressively challenging the team to continuously improve
Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Skills in evaluating AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows to improve efficiency or insights
Familiarity with AI assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection

Salesforce Analyst II

Key skills