Loan Operations Quality Control Specialist

Role Overview

• Conducts quality assurance reviews on booked loan transactions
• Reviews the loan documents to confirm loan data entered on the system is accurate and complies with bank policy to ensure all loans are properly booked
• Ensure timely escalation of any operational risk or customer impact to relevant manager and ensures corrections are made timely to reduce the risk of impact to the customer
• Reviews loans which have escrow for accuracy and ensures the setup on the operating system is accurate and that all escrows are set up as described on the escrow disclosure
• Reports deficiencies on a timely basis to management, enters the error for tracking purposes and confirms the corrections have been made
• Understands and ensures the bank coding for swap loans, participations and syndications is accurate
• Conduct root cause analysis by identifying weaknesses within a certain process or area and reports this information to management
• Provide updates at regular meetings with Loan Operations, Risk Controls, Compliance etc.
• Interacts with immediate supervisor and team members regarding loan documentation or procedures if there are questions or concerns
• Completes needed training for other Loan Operations staff members as assigned
• Responsible for ensuring that the Bank's internal and external customers receive an adequate level of service and ensures all questions or concerns have been addressed
• Strictly adheres to Bank Secrecy Act requirements, applies organizational policies and procedures in all activities
• Adheres to all regulatory laws and adheres to compliance policies and regulations
• Completes assigned regulatory compliance training courses

Requirements

• 5 to 7 years of experience in bank loan operations, commercial booking, commercial loan administration or related field
• Intermediate to advanced computer skills and proficiency in Microsoft Office Suite products
• Thorough knowledge of standard and non-standard loan products
• Thorough knowledge of loan compliance policies
• Loan documentation and loan processing knowledge is a plus
• Ability to manage and organize a high volume of transactions with proper prioritization
• Training and presentation experience is a plus
• High school diploma or GED required
• Bachelor’s degree or equivalent combination of education and experience preferred

Benefits

• Medical, Dental and Vision Insurance
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups