Respond promptly to all inbound inquiries via phone, email, WhatsApp, and social media
Provide clear, accurate, and helpful information to prospective parents
Understand parent needs and concerns, and share insights with internal teams
Maintain accurate records in Microsoft Dynamics CRM
Track and update inquiry data to support reporting and analysis
Collaborate with Admissions and Parent Engagement teams to meet enrollment goals
Assist parents in scheduling campus tours, trials, and events
Coordinate with campus teams to ensure a smooth visit experience
Assist with administrative tasks and ongoing projects
Contribute to improving processes and overall parent experience

Strong written and verbal communication skills in English
Experience in a customer-facing role (hospitality experience is a plus)
Experience using CRM platforms (Microsoft Dynamics is an advantage)
Bachelor’s degree preferred
Background or familiarity with education, early childhood, or Montessori is a plus
Warm, approachable, and customer-focused
Organized with strong attention to detail
Adaptable, proactive, and solutions-driven
Trustworthy with a high level of integrity

Admissions Concierge, Customer Experience

Key skills