Support our customers by live chat, email, and phone.
Interactions include troubleshooting technical issues, product usage questions and subscription inquiries, helping the customers find the best value of our products
Be a part of alleviating pressure points, enjoying challenges and help drive the business towards success
Act as a n escalation point for Customer Support Associates regarding product, elevated access tickets, and process information.
Be seen as a go-to knowledge and advice both in person, via zoom, Salesforce, and swarming in slack.
Assist new team members on product, processes, and best practices
Consistently display exemplary KPIs and professional branding.
Collaborate with other teams to ensure quality interactions and promote the voice of the customer.
Represent the Digital Support team i n cross-functional meetings and be responsible for reporting meeting outcomes to the rest of the team
Contribute to thought leadership and best practice ideas around business goals and customer sentiment.

3+ years in Customer Support (individual contributor role) with documented track record of success
Proven experience and success supporting BuildingConnected/TradeTapp suite of products
Experience juggling multiple things at once; customer interactions, using resources, supporting your peers, project-work, motivation to learn new things
Have an elevated level of integrity, self-motivated and driven to high performance
Enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationship with customers and peers
Have a collaborative and consultative work style, the ability to thrive in a high-volume, highly dynamic work environment
Have strong problem-solving abilities and emotional intelligence when establishing trust with people
Understanding of customer support principles, approaches and considerations
Experience working to service indicators and using these to succeed for our customers.
Elevated verbal and written skills together with composure and patience.

Senior Customer Support Associate

Key skills