Collaborate with the Regional Sales Manager and other teams to enhance performance and resolve challenges
Plan, organize, and coordinate all regional office activities to support growth objectives and ensure optimal service levels based on workload projections and staffing needs
Coordinate workflows and scheduling to ensure timely handling of sales and service inquiries during peak periods
Oversee sales and service interactions, offering feedback to administrators and representatives to reinforce sales goals and ensure compliance with professional practices and procedures
Propose and implement improvements to internal procedures to boost efficiency and effectiveness
Accountable for performance monitoring, policy enforcement, termination process, disciplinary action, hiring, compliance and team development
Maintain accurate records of all hiring, firing and disciplinary actions
Monitor and maintain the Territorial Management System for the region
Conduct monthly verification and monitoring of regional sales goals to ensure they are accurately represented
Prepare the annual budget for assigned areas, monitor the effective use of allocated funds, analyze budget variances, and recommend staffing, equipment, and supply needs while managing inventory for office supplies and marketing materials
Ensure all licensed personnel meet continuing education requirements and submitted timely to the Kansas Insurance Department.

High school diploma required
Bachelor’s degree is preferred with emphasis in Marketing, Business Administration, Health Care Financing or related field
Previous supervisory or leadership experience required
Three years experience related to sales, marketing, marketing communications, customer service, membership, claims or finance
Requires a State of Kansas Insurance License within 60 days of hire
Must have and maintain a valid Driving License

Regional Operations Manager

Key skills