Define and continuously evolve the strategic direction of Hanger’s change management function
Establish and govern the team’s methodology, operating model, and quality standards
Serve as a member of the Enterprise Transformation leadership team, contributing to collective decisions about governance, program direction, and functional integration
Maintain accountability for change management quality and adoption outcomes across the full enterprise initiative portfolio
Establish and monitor the framework through which CM support levels are determined, reviewed, and adjusted
Partner with EPMO leadership on benefits realization management, ensuring adoption KPIs are defined during Discovery and tracked through project closure
Lead, develop, and retain a team of Change Management professionals
Design the team’s capability development roadmap, including individual growth plans, methodology training, and succession preparation
Drive enterprise change maturity by building leadership capability across business functions
Serve as the primary change management advisor to executive sponsors, senior operating committee members, and functional leaders navigating significant transformation
Establish deep, durable partnerships with EPMO, IT, HR, and other functions to ensure change management is integrated early and consistently into program lifecycle governance
Align CM frameworks with EPMO’s project delivery methodology

Bachelor’s degree in Organizational Development, Business Administration, Human Resources, or a related field required
Master’s degree strongly preferred
CCMP or equivalent advanced certification preferred
Change management certification (e.g., Prosci, ACMP) is highly desirable
Minimum of 10 years of experience in change management roles, including at least 5 years in a leadership or management position
Demonstrated experience building or significantly maturing a change management function
Experience operating in complex, matrixed healthcare or similarly regulated organizations at the enterprise transformation level preferred
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures

8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs
Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Director, Change Management

Key skills