Customer Support Specialist – Finnish Speaking
Malta
Full Time
4 weeks ago
No Sponsorship
Key skills
Communication
About this role
Role Overview
- Handle enhanced responsibilities in customer contact, especially with VIP, Responsible Gambling, KYC, and Escalation tasks
- Provide exceptional service to VIP customers, analyzing and meeting their needs during core operational hours
- Address responsible gambling concerns in line with MGA requirements, ensuring proper documentation and escalation
- Verify all received documentation per MGA standards and report suspicious activity to relevant teams
- Collaborate with all departments on compliance and complaint-related matters
- Take ownership as a key contact for the Customer Service department during shifts, especially in the absence of management
- Achieve key performance metrics set by management each month
Requirements
- Fluent/native in English and Finnish (speaking, reading & writing)
- Minimum 2 years’ experience in a similar role
- Excellent communication skills
- Flexible and adaptable to the dynamic needs of the business
- Detail-oriented with strong prioritization and decision-making abilities
- Skilled at building relationships
- Able to work shifts, including weekdays and weekends
- Thrive as a flexible multitasker and a collaborative team player
Benefits
- Hybrid working model
- Mental Well-Being Program
- Social gatherings on our terrace
- Team and company events
- Refer-a-Friend Bonus
- Private health insurance, dental insurance, and vouchers
- Discounted gym membership