Direct line management of four Account Management employees
Coaching, performance evaluation, employee development and HR reporting
Regular coordination with business lines and competence centers to continuously develop the service offering
Strategic account planning and development of the team's clients
Responsible for recruiting, selection and structured onboarding of new employees
Establishing, maintaining and improving processes, structures and guidelines
Design and implementation of advisory models and consulting formats (Trusted Advisor)
Ensuring sustainable knowledge and competence management
Ensuring compliance with the normative requirements of Axians Somnitec AG
Direct management of a strategic existing client portfolio as the primary point of contact
Budget responsibility and revenue planning for own clients
Strategic account planning and ongoing development of own clients
Ensuring and measuring customer satisfaction
Conducting regular account and steering committee meetings

Several years of senior-level leadership experience in account management
Industry experience in IT (MSP environment)
Completed HF or FH qualification with a business/economics or comparable background
Proven expertise in strategic account planning and client development
Experience in budget planning and revenue responsibility
Leadership experience including recruitment, coaching and staff development
Experience designing advisory and consulting formats (Trusted Advisor)
Strong understanding of quality, processes and organizational structure
Excellent written and spoken German and English

Flexible working hours with a 40-hour workweek and part-time options
Up to 5 days per week location-independent work; home office or remote work from Switzerland possible
Flexibility and willingness, by arrangement, to be on-site one day per week
25 days vacation per year (27 days from age 40 / 30 days from age 50)
13 paid public holidays and the possibility of additional unpaid leave
100% salary continuation during 3 weeks of paternity leave and 16 weeks of maternity leave
State-of-the-art hardware and a paid mobile phone subscription including a contribution toward a smartphone
Above-average pension fund benefits with employer contribution of 60% and employee contribution of 40%
Private supplemental accident insurance
Coverage of training costs and, during training: 80% employment and 90% salary continuation
Free charging for your electric vehicle at the Gerlafingen site
Discounted access to fitness and physiotherapy center offers
Employee discounts and workplace benefits
Wellbeing@Work with Mario Kart racing, a silent room, table football (Töggelikasten), aperitifs and team events

Head of Account Management

Key skills