Support, coach and develop a high performing team, enabling colleagues to thrive and meet shared objectives
Coordinate multiple workstreams with a flexible, organised approach, supporting timely delivery while adapting to evolving priorities
Build trusted relationships and collaborate with a diverse range of internal and external stakeholders to shape complex strategy and policy
Communicate clearly and effectively with decision-makers, guiding discussions and navigating challenges on policy direction and delivery
Act as an approachable and credible representative of the department externally
Contribute to the leadership of the Resolution Strategy, Operations and CASS Department, supporting delivery of its overall strategy and priorities

Prior experience of leading and developing teams, with experience of supporting performance and building a positive, inclusive culture
Prior experience in developing financial services policy or strategy, including managing complex programmes of work to tight timelines and navigating challenging stakeholder environments
Demonstrable experience or awareness of client assets, safeguarding and/or resolution, with a keen interest in deepening knowledge in this area
Strong ability to lead and develop teams, using effective delegation, trust and empowerment to deliver high performance
Strategic and creative thinker, able to prioritise and streamline work for efficient delivery, including use of management information
Ability to perform well under pressure, making sound risk-based decisions and managing multiple priorities to tight deadlines
Professional and credible communicator, able to engage senior stakeholders internally and externally
Skilled at building and maintaining solid networks across all levels to support delivery and provide constructive feedback
Collaborative approach, valuing diverse perspectives and working across teams to minimise silos
Effective written and verbal communication skills

28 days annual leave plus bank holidays
Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders).
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection and 24/7 Employee Assistance
35 hours of paid volunteering annually
A flexible benefits scheme designed around your lifestyle

Policy Manager

Key skills