Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
Engage stakeholders and internal partners associated with the Systems Operations functional area
Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
Collaborate and consult with analysts, Information Technology personnel, or vendors
Manage mid to highly experienced analysts
Manage allocation of people and financial resources for Systems Operations
Mentor and guide talent development of direct reports and assist in hiring

6+ years of experience in technology infrastructure operations, production support, or systems engineering
3+ years of leadership or management experience in a production operations environment
3+ years' experience in incident management, recovery execution, and operational leadership in high-availability environments
2+ years' experience of demonstrated ability to lead teams during high-severity incidents and drive rapid restoration of services
3+ years' experience with change management processes and risk/control frameworks
3+ years' experience of proven ability to improve operational performance, including stability, consistency, and control adherence

Systems Operations Manager

Key skills