Drives the effectiveness and growth of Casinos and Community Gaming Centres within their region
Focuses on revenue generation/profit and organizational growth
Ensures customer satisfaction and builds corporate reputation
Manages complex external relationships and leads BCLC on-site facilities staff
Serves as subject matter expert on Policy/Procedures and provides expertise to staff
Develops and implements strategic business plans that align with organizational strategies
Investigates and analyzes gaming results and operating procedures

A degree in business, or related discipline
5 to 7 years of gaming operations experience with progressive levels of responsibility
Extensive understanding of Casino and/or Bingo gaming operations
Proven experience in site supervision with experience in issues and risk management
Solid relationship management, conflict resolution and mediation skills
Solid leadership and people development skills
Experience in strategic business planning and resource management
High degree of business acumen
Excellent interpersonal skills
Strong written and verbal communication skills
Excellent problem solving and analytical thinking skills
Strong computer skills – MS office suite

Robust wellness programs to enhance your physical, mental, social, financial and career well being
Flexible working model which supports work-life integration and our 37.5 hour work week
Volunteer hours for community engagement through our Play It Forward program

Manager, Regional Operations

Key skills