Department Manager – Service & Styling

Role Overview

• Leads by example in providing extraordinary service where all customers feel welcome, heard and valued
• Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
• Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience
• Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
• Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
• Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
• Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team;
• Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives,
• Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
• Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team

Requirements

• 2+ years of retail leadership experience
• Strong merchant skills and a history of delivering financial results
• Proven record of developing great talent
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Benefits

• medical
• dental
• vision
• PTO
• generous employee discounts
• retirement savings and much more!