Serves as first point of contact for users seeking assistance with underwriting management, policy administration and rating platforms
Researches and answers inquiries, including moderately complex inquiries, from all levels of underwriting and rating team members as they related to general operation of the underwriting and policy systems, business procedures, system speed, outages and system documentation
Assists front line users/departments in their completion of policy transactions by analyzing the error, reviewing the detailed policy information, formulating a response on how to address the issue
Assists and performs troubleshooting through diagnostic techniques and pertinent questions
Creates and updates online help documents for underwriting management and policy systems as assigned
Assists in User Acceptance Testing (UAT) for assigned systems and features
Reviews the screen documentation to ensure that it matches the production screen functionality
Records, monitors, and reports on the progress of application changes and enhancements requests as a result of a help desk inquiry

Associate degree in insurance, business administration, computer science, or related field, or equivalent relevant experience
Three years of experience in business analysis, process improvement, service desk, underwriting, rating, or technology or related preferred
Candidates that exceed the minimum qualifications may be considered for a higher level position
Strong business knowledge of underwriting and rating, with related system knowledge
Strong analytical abilities to identify problems and prepare solutions
Strong verbal and written communication skills, including presentation skills
Ability to work in a team setting, as well as independently
Strong organizational skills
Knowledge of technical concepts such as client-server, Web applications, and/or Cloud Architecture preferred
Good knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Teams, Zoom, and other collaboration tools.

Health insurance
401(k) plan match
Pension plan
OneEMC bonus plan
Recognition and anniversary awards
Professional development and growth opportunities, including tuition reimbursement
Wellness initiatives to improve team member well-being and reduce health insurance costs
Competitive paid time off plan
Full day of volunteer time off annually
Flexibility to dress for your day and opportunities for alternative work arrangements

Underwriting Management, Policy Help Desk Specialist

Key skills