Chief Product, AI Officer

Role Overview

• Define and own the long-range product vision and strategy spanning TEM, ITFM, FinOps, and AI spend management, including market positioning, roadmap, and competitive differentiation.
• Lead, manage, and hold accountable the combined product and engineering organization, establishing one unified operating rhythm and shared set of priorities.
• Build, operate, and continuously improve the AI-driven development lifecycle (AIDLC), moving concepts from discovery through deployment at materially faster cycle times than traditional software development methods.
• Architect and deliver the product foundation required to support an outcome-based commercial model, including the measurement systems and platform capabilities that tie customer results to contractual commitments.
• Recruit, develop, and retain senior product and engineering leadership, including domain experts in IT finance, FinOps, and enterprise SaaS.
• Partner with the CEO and executive team on company-wide strategy, capital allocation, pricing, and go-to-market alignment.
• Establish and maintain engineering standards covering quality, security, scalability, and platform reliability appropriate for enterprise customers.
• Govern the company's technical and product relationship with the ServiceNow ecosystem, including integration depth, platform dependencies, and the architectural decisions that preserve optionality beyond it.
• Represent product and engineering to customers, prospects, the board of directors, and investors as required.
• Establish key performance indicators for product adoption, engineering velocity, platform reliability, and customer outcomes, and report against them on a regular cadence.

Requirements

• Twelve (12) or more years of progressive leadership experience in product management, engineering, or both, with a meaningful portion at the executive level (Vice President or above).
• Demonstrated experience building or scaling an AI-driven development lifecycle in a production environment, with first-hand operational involvement rather than oversight from a distance.
• Track record of shipping enterprise software products at scale, including responsibility for both new product introduction and continuous platform evolution.
• Prior experience leading a combined product and engineering organization, or leading one function while operating in close partnership with the other.
• Experience hiring, developing, and managing senior leaders, including directors, vice presidents, and individual contributors at the staff or principal level.

Tech Stack

• ServiceNow

Benefits

• brightfin offers a comprehensive health, dental and vision benefits package.
• Paid time off.
• We strongly believe in work-life balance and taking time for yourself.
• 401K with employer match