Designing and executing complex research studies that inform the development and continued optimization of GoodRx’s subscription services and Core product offerings
Managing longitudinal CSAT/NPS and other KPI studies for ongoing internal and external reporting across all GoodRx product offerings
Delivering analytics support to the Insights team, as needed, working in Redshift, Tableau and Lookr to pull customer data and develop relevant dashboards
Leveraging multiple primary and secondary quantitative data sets to answer key questions, ensuring a holistic analysis of problems and potential insights
Managing the execution of research studies, including sampling, data collection, cleaning and weighting to ensure the highest level of data quality
Data analysis, including cross tabulation and dashboard creation to generate meaningful findings
Report development, specifically creating meaningful but digestible reports that clearly communicate findings to non-research audiences (e.g. senior leadership, sales, product, design)

8+ years of professional experience in consumer/user experience research or analytics
Bachelor's degree or 6 years of experience and a Master's degree
Extensive experience with survey design, sampling, weighting and basic statistical analysis
Expertise in Alchemer or Qualtrics
Experience with Dscout, UserInterviews, or similar qual tool
Strong knowledge of SQL, Redshift, and Tableau
Presentation building skills (PowerPoint, Google Slides)
Exceptional communication skills and ability to synthesize findings for both technical and non-technical audiences
Experience in healthcare is preferred but not required
Experience in AI research tools is preferred but not required.

Insights Manager

Key skills