German Customer Experience Agent

Role Overview

• Handle incoming inquiries via phone, email, WhatsApp, webchat and social media
• Make outbound calls, e.g., greetings, collection coordination and customer updates
• Handle complaints professionally and in a timely manner
• Support the acquisition process, address objections and build customer trust
• Accurately document interactions, maintain systems and perform administrative tasks

Requirements

• German language skills required
• Customer service experience preferred
• Ability to communicate with empathy
• Knowledge of complaint management is an advantage
• Understanding of sales and acquisition/purchase processes