Service Delivery Manager – Managed Workplace

Role Overview

• Operationally responsible for our Managed Workplace service based on Microsoft 365 and Microsoft Intune
• Support the service transition for new customers
• Act as the interface between the operations team, the project team, and Service Management
• Support further development of the service through automation and improved user experience
• Plan and execute minor and major changes and handle tickets
• Actively participate in the agile Microsoft-focused team
• Continuously optimize client lifecycle processes

Requirements

• Degree in a technical field or equivalent IT vocational training
• Several years of professional experience in the Microsoft 365 and endpoint management domain
• Experience in Service Design, Service Transition, and Service Operation within the ITIL framework
• Solid knowledge of the Microsoft 365 ecosystem and experience in endpoint management (Microsoft Intune, Microsoft Configuration Manager, Microsoft Defender, or comparable tools)
• Ability to work independently according to clear objectives in a complex and dynamic environment
• Fluent German, minimum C1

Benefits

• Flexible working: on-site presence only 1 day per week in Freiburg
• Modern work environment and exciting IT projects
• Opportunity to shape and build new processes and tools
• A collegial team and short decision-making paths