Deliver outstanding customer support via phone and email;
Manage incoming tickets, investigate issues and ensure timely follow-ups;
Provide first-level troubleshooting and escalate complex cases when needed;
Guide customers through software workflows, settings and configuration screens using documented procedures;
Support customers with how-to questions and common accounting workflows;
Coordinate with internal specialists regarding escalated cases;
Maintain accurate ticket documentation and contribute to knowledge base updates;
Keep up with evolving tools, processes and product updates;
Handle sensitive customer data with care and security;
Maintain deep understanding of client solutions and meet KPI;
Communicate with developers and cross-functional specialists.

Native Dutch;
Excellent English communication skills (at least C1 level for both spoken and written);
Experience in a customer-facing support role, ideally within a B2B or software environment;
Strong communication skills and ability to manage customer expectations professionally;
Structured and process-oriented approach to troubleshooting and ticket handling;
Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated;
Comfortable navigating complex software, settings, and configuration screens;
Fast learner with the ability to master complex software products over time;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Fixed schedule: Monday–Friday, 9am
5pm, GMT+2;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

Customer Support Specialist, Native Dutch, English C1

Key skills