Customer Service Support Specialist

Child's Play School is seeking a Customer Service Support Specialist to provide outstanding support to families throughout enrollment, registration, and program participation. This remote role focuses on answering inquiries, resolving concerns, maintaining records, and ensuring a positive family experience.

Responsibilities:

• Respond to inquiries via phone, email, and chat
• Assist families with enrollment and account-related questions
• Resolve customer concerns professionally and efficiently
• Maintain accurate records of customer interactions
• Update customer information in company systems
• Coordinate with internal teams to resolve issues
• Provide scheduling and administrative support
• Deliver exceptional customer service experiences

Requirements:

• High school diploma or equivalent
• Strong communication and problem-solving skills
• Ability to multitask in a remote environment
• Professional and customer-focused attitude
• Comfortable using online communication tools
• Customer service or administrative experience