Maintain and monitor the full vendor order pipeline to ensure timely progress and completion.
Monitor the team phone queue and accept inbound calls to assist vendors with questions, updates, or issue resolution.
Conduct outbound calls to vendors and manage incoming vendor inquiries to support active orders.
Ensure accurate fee management and proper documentation for each order.
Confirm vendor compliance with operational requirements.
Send proactive reminders to vendors regarding quality standards, turnaround times, platform or website usage, and other performance expectations.
Collaborate with team members to troubleshoot daily operational challenges affecting vendor performance or order resolution.
Provide suggestions for workflow enhancements, process improvements, and best practices to strengthen overall operational efficiency.
Assist in maintaining consistent communication patterns and service-level expectations across the vendor panel

The ability to maintain a positive and professional business relationship with vendors and internal staff.
Computer literate with the ability to learn software applications
A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.

Vendor Operations Associate, Servicing Valuations

Key skills