Manage a portfolio of defaulted loan accounts, negotiating repayment arrangements to recover outstanding debt and achieve positive outcomes for Funding Circle’s investors.
Build trust and rapport with borrowers and guarantors to understand their financial situations and work with them to find sustainable repayment solutions.
Demonstrate strong investigatory and analytical skills to achieve maximum but cost-effective recoveries.
Support with focused campaigns and initiatives to drive performance and investor returns.
Liaise with instructed third parties and professional advisors, including solicitors, debt managers, and insolvency practitioners.
Work closely with our in-house Collections, Litigation & Business Support Teams in appropriately servicing the interests of Funding Circle’s customers.

Proven experience in Collections, Recoveries, or Credit Control, demonstrating relevant skills and knowledge.
Results-oriented and competitive: Experience in consistently achieving targets, SLAs, and KPIs while striving for continuous improvement.
Organised with great attention to detail and the ability to use multiple systems concurrently in the workplace.
The ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skills.
Highly self-motivated and resourceful, with a proven track record of working independently and finding effective solutions to complex problems.
Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity.
Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.

Flexibility: We provide a benefit allowance you can tailor to your own life and family.
Health: This includes private medical and dental, health assessments, and access to a digital GP.
Wealth: We offer life assurance, share schemes, and financial coaching.
Development: You get a dedicated annual learning allowance to help you level up.
Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
Award-winning parental leave policies.

Recoveries Account Executive

Key skills