Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Includes direct people management responsibility including staffing and performance development
Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles
May lead small projects with low risks and resource requirements

Bachelor's degree
Relevant experience in the Services & Customer Service Management
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems
This position requires prior experience in a customer facing role
The candidate should be willing and able to travel at least 50% of the time
Prior experience in roles related to contract management or planning and execution of outages in combined/simple cycle power plants
Demonstrated ability to document, plan, market, and execute programs

Lead Services Specialist – Customer Contract Management

Key skills