Network Engineer, L2

Role Overview

• Provide Level 2 technical support across LAN, WAN, WLAN, and SDWAN environments, acting as an escalation point for the wider support team
• Diagnose and resolve complex network faults across Cisco, Meraki, and Juniper infrastructure
• Support and maintain Cisco Wireless environments including AirOS and 9800 WLC platforms
• Work with Cisco Catalyst Centre (DNA C) as part of day to day operations and fault resolution
• Build and maintain strong relationships with internal teams and customer stakeholders
• Participate in on call rotation to support after hours incident response

Requirements

• A current CCNA, CCNP, or higher Cisco certification
• Minimum 4 years of hands on experience across LAN, WAN, WLAN, and SDWAN in a service provider environment
• Demonstrated experience with Cisco Wireless (AirOS, 9800 WLC) and Cisco Catalyst Centre (DNA C)
• Strong diagnostic and fault resolution skills with the ability to work under pressure and to tight deadlines
• Excellent written and verbal communication skills with the ability to build rapport quickly and maintain strong customer relationships.

Benefits

• Generous parental and caregiver leave
• Flexible work options
• Company wide mentoring
• 3 days of paid volunteer leave each year
• Novated leasing
• Employee discounts
• Full access to our wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out.