Provide all administration services to Apex’s superannuation
Ensure effective service outcomes through administration processes and client interaction
Day to day management of the team including overseeing the contribution administration process
Ensure team members process all contributions, exits, rollover in, member updates, transactions, and reconciliations efficiently
Participate in recruitment, selection, supervision and mentoring of direct reports
Clear communication of staff expectations, work objectives, priorities and expectations
Promote employee engagement through open communication and regular feedback
Undertake Apex’s Performance management framework with all direct reports
Ensure all processes are documented and implemented within the team
Communicate effectively at all levels and influence outcomes
Conduct team meetings to ensure KPIs are met
Manage all compliance matters on behalf of the Funds administered
Manage relationships with system providers and internal stakeholders
Support continuous improvement initiatives
Agree on training plans and further actions and development required.
Prepare Administration Reporting for clients in conjunction with other teams
Ensure Data integrity reports and requirements are up to date and monitored.

RG146 Superannuation qualifications
5 years’ experience in Superannuation fund administration
Previous experience in a similar role/management experience
Acurity systems knowledge and experience (preferable)
Commitment to high standards of client service with balanced focus on priorities of the business
Continual improvement mindset and a desire to strive and achieve optimal results.
Excellent interpersonal skills
Well-developed PC skills e.g. Word, Excel, Outlook with speed and accuracy.

Team Leader – Administration Services

Key skills