Management of complex B2B customers, e.g., football stadiums, large arenas, hospitals, and other key clients.
Management of critical customer stakeholders: You coordinate diverse stakeholders and ensure clear communication and precise alignment even under high dynamics.
Ensuring measurable customer success: You develop customer-specific success plans, define KPIs, conduct regular business reviews, and proactively manage health scores.
Planning and execution of complex implementations: Coordinate internal and external service providers, plan milestones, resources, and timelines.
Responsibility for matchday
and event-critical activations.
Training and instruction for security personnel and staff.
Mentoring and knowledge transfer within the team: You actively share your knowledge with colleagues and contribute to raising the team’s professional level.
Further development of our Customer Success approach with a focus on football stadiums and large arenas.

Extensive experience (5+ years): Several years in Customer Success, consulting, account management, or managing complex enterprise accounts.
Executive presence: You present yourself confidently, clearly, and professionally, especially when interacting with C-level executives, security-related stakeholders, and decision-makers.
Excellent project management skills: You manage complex rollouts in a structured, reliable, and high-quality manner.
Strong customer orientation & ownership mentality: You act proactively, identify opportunities and risks early, and place the success of our enterprise customers at the center.
Conflict resilience & strong communication: You can moderate complex situations, resolve challenges constructively, and lead decision-making processes confidently.
Good technical understanding: You grasp technical processes quickly and can communicate confidently with technical contacts on the customer side.
Experience in the environment of football stadiums, arenas, or other security-critical large events.
Experience in marketing or brand communication.
Willingness to travel (20–40%): You are happy to be on-site occasionally for customer visits, training, and implementations.
Excellent German and English skills: You communicate precisely, professionally, and appropriately for the audience, both written and verbal.

Purpose-driven work: Start each morning knowing that your contribution makes the world safer.
Help shape our success story: Receive equity in our fast-growing startup (VSOP) and directly benefit from the company’s success.
Friendly culture: Experience a performance culture based on friendship and collaboration — we value teamwork.
Maximum flexibility, maximum trust: Shape your working hours and vacation flexibly through our hybrid work model and the option for workations.
Personal development: Enjoy a steep learning curve, high autonomy, and responsibility — your scope to shape things is as large as your ideas.
Transparency: Experience a culture founded on full transparency.
Unique workations: Enjoy inspiring team workations — whether in a cozy mountain hut in Austria, a sunny finca in Mallorca, or an idyllic house by the Chiemsee.
Modern facilities: Enjoy our modern campus with food trucks, outdoor pool, rooftop terrace with Alpine views, eGYM Wellpass membership, and a cozy office — including our Benjamina tree and regular afterwork events.

Senior Enterprise Customer Success Manager

Key skills