Drive adoption and success: Create data-driven success plans, monitor usage and engagement metrics, and partner with Account Managers on expansion and renewal strategies for key accounts.
Enable expert users: Deliver tailored demos, structured onboarding, and workflow deep-dives for designers and simulation engineers, then reinforce learning through hands-on workshops and bootcamps.
Scope and run projects: Lead discovery, craft solution-oriented technical proposals, and own milestone tracking, status reporting, and risk management from kick-off to delivery.
Amplify the customer voice: Capture feature requests and usability feedback, maintain a tight feedback loop with Product and R&D, and advocate for enhancements that reflect industry trends.
Report impact: Track and share KPIs such as customer health scores, retention, and adoption milestones to ensure transparency and continuous improvement.
Cross-functional collaboration: Act as a trusted advisor who bridges Engineering, Sales, Marketing, and Product, aligning internal roadmaps with customer objectives and steering-committee priorities.

You have an Engineering degree and industry experience in a customer facing role
You are experienced in Project and/or Account Management
You bring at least 6 years of proven experience in a technology-driven environment
You have business confidence, entrepreneurial spirit, and high energy
You are familiar with CAD/CAE software
You understand Machine Learning methods and are interested in AI's impact in Engineering
You are committed to a high level of professionalism and ethics
Fluent in English and Korean (strict requirement)

Work with a world-class technology team – our engineers are top-notch, and we always aim for excellence.
Benefit from a competitive salary and rewarding opportunities as we continue to scale.
Thrive in a collaborative, multicultural environment where your work is visible and recognized.
Develop professionally alongside talented colleagues who share knowledge freely and support one another.
Make a global impact by helping customers shift to AI-assisted design, making innovation faster, smarter, and more sustainable.
Balance life and work with a hybrid model and flexible hours—we care about results, not rigid schedules.
Regular trips to Switzerland and team events

Senior Technical Account Manager, Korean-speaking

Key skills